Aeroo Service Request Form

Fill out the below info to get started - we'll have you back in the air in no time!

Is your drone damaged or lost? *

Yes - It requires a replacement / servicing / spare parts
No - I am having issues with using my drone

Please visit our Support page

This form is for damaged or lost drones only

First Name *

Last Name *

Email *

Phone *

Do you have Aeroo Protect? *

Have you claimed your fixed cost replacement before? *

You will receive a discount on the cost of repair!

Would you like to use your one low cost replacement now? *

Type of incident *

Collision
Water damage
Lost in flight

Description of incident *

Product affected *

Aeroo Protect number *

Drone serial number

How to retrieve logs

Retrieve Logs -

Logs from app *

Choose file or drag here

Please upload a screenshot? of the logs here

After the incident, has the drone recovered? *

Has the drone been exposed to any water? *

Water type: *

Saltwater
Freshwater
Other liquid

To what extent?

Wet (not submerged)
Submerged for less than 5 seconds
Submerged for more than 5 seconds

How was the drone being used?

Fishing
Delivery
Filming
Recreation

What safety precautions were taken?

Has the drone had any previous incidents? *

Please describe the flight environment:

Detailed description of incident *

Instructions on how to upload flight logs:

geyhej
dwikw

Please upload flight logs *

Choose file or drag here

Images and/or video of damage

Choose file or drag here

Would you like to receive a repair/replacement cost estimate before sending your drone in?

Yes (+2 business days processing time)
No

Once we receive and assess your drone at our service centre, we will send through the final repair cost and invoice.

After the incident, has the drone recovered? *

Has the drone been exposed to any water? *

Water type: *

Saltwater
Freshwater
Other liquid

To what extent?

Wet (not submerged)
Submerged for less than 5 seconds
Submerged for more than 5 seconds

How was the drone being used?

Fishing
Delivery
Filming
Recreation

What safety precautions were taken?

Has the drone had any previous incidents? *

Please describe the flight environment:

Detailed description of incident *

Instructions on how to upload flight logs:

geyhej
dwikw

Please upload flight logs *

Choose file or drag here

Images and/or video of damage

Choose file or drag here

Would you like to receive a repair/replacement cost estimate before sending your drone in?

Yes (+2 business days processing time)
No

Once we receive and assess your drone at our service centre, we will send through the final repair cost and invoice.

After the incident, has the drone recovered? *

Has the drone been exposed to any water? *

Water type: *

Saltwater
Freshwater
Other liquid

To what extent?

Wet (not submerged)
Submerged for less than 5 seconds
Submerged for more than 5 seconds

How was the drone being used?

Fishing
Delivery
Filming
Recreation

What safety precautions were taken?

Has the drone had any previous incidents? *

Please describe the flight environment:

Detailed description of incident *

Instructions on how to upload flight logs:

geyhej
dwikw

Please upload flight logs *

Choose file or drag here

Images and/or video of damage

Choose file or drag here

Would you like to receive a repair/replacement cost estimate before sending your drone in?

Yes (+2 business days processing time)
No

Once we receive and assess your drone at our service centre, we will send through the final repair cost and invoice.

I agree to the Terms and Conditions *

Thank you for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

Thank you for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon!

Have a great day!

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