Open the Aeroo app, go to Flight History, select your flight, tap the share icon, and choose "Export Flight Log". Save the file and upload it through our flight issue report form.

First, ensure Bluetooth and location services are enabled on your device. Make sure your drone is powered on and within range. Try restarting both the app and your drone. If issues persist, check for firmware updates.

Warning messages alert you to potential issues like low battery, weak GPS signal, or high wind conditions. Each message includes recommended actions. Check our help center for detailed explanations of specific warnings.

Find an open area away from metal objects and power lines. In the app, go to Settings > Calibration > Compass. Follow the on-screen instructions to rotate your drone horizontally and vertically until calibration is complete.

We recommend checking for firmware updates monthly or whenever you see an update notification. Updates include performance improvements, new features, and important safety fixes. Always update before important flights.

Use the contact form above to describe your specific issue, or start a live chat with our support team. We are here to help with any questions or concerns you may have.